Captain Cook

Yes, you can return a new Rado watch within 30 days of delivery if it is unworn and in the same condition as received. All original packaging and accessories must be included. Refunds are issued after inspection.

All new Rado watches come with the standard 2-year manufacturer guarantee. You can return the watch to us for warranty service or contact an authorised Rado service centre directly.

Repairs for quartz watches generally take 2 to 4 weeks, while mechanical watches take 4 to 8 weeks from when the service centre receives the watch. These times apply to mainstream brands like Rado.

Yes, we are an authorised UK retailer for Rado and all watches we sell on this site are brand new and genuine. They come with full manufacturer warranty and original packaging.

Yes, each new Rado watch comes with the original box, warranty card, and user manuals as provided by the manufacturer.

We offer standard delivery and can arrange Royal Mail Special Delivery or DPD with tracking and insurance for higher-value orders. You can also choose click & collect from our Kenilworth store.

Refunds are usually processed within 2 working days of receiving the returned watch, and the amount typically appears on your original payment method within 3 to 5 business days.

Yes, we offer free metal bracelet adjustment with your purchase. If you need a local adjustment after delivery, we can cover a reasonable local fee of around £10-£20.